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This is a list of some the most frequently asked questions by our customers.

Where is my order?

  • As soon as you place your order, you should have received an email confirming that we in fact had received your order . You should have received a second email confirming that we have processed and shipped your order. That email should have included a tracking number. If it has been 24-48 hours since you placed you order and you have not received your tracking number. Contact us with your name, email, and order number. We will reply within 24 hours guaranteed. Click Here to read more about shipping.

What if I don't want my item, or there is a problem with it?


Do you ship Internationally?

  • We our very sorry, but we do not currently offer international shipping. We would like too, but it is not possible at this time. If you deseratley want one of our products, you can contact us. We will do our best to help you.

More questions?

  • We absolutely love hearing from our customers. If you have any questions, suggestions, or anything else to talk about, use our contact page. We always respond to any of our emails with in 24 hours. You can also use the comment form below to quickly ask a question.

 

 

Comments

*****

11/04/2009, 08:06 PM

"Well, are payments are processed through PayPal. It doesn't really get safer than that. Read more about this subject here - http://partyhardware.com/shop/shipping.html"

*****

11/01/2009, 11:46 PM

"How can I be sure that my information is secure on your site?"

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